FREQUENTLY ASKED QUESTIONS

Customers can login to their account by clicking the My Account link at the top of each page which will then prompt you for your email and password. Or you can click here to divert to the correct page.

You can reset your password by clicking my account and then select the forgotten password link and have the password reset which will be emailed to the designated email address. If you don’t see this email from Aspire Bargains then check your spam / junk folders.

If you need additional help send an email to customer@aspireonlineretail.com for assistance. Note that we will need to go through some security questions before we can reset accounts.

By logging into My Account on AspireBargains.com and clicking on the orders link you’ll be able to see all your previous orders and status of each order.

If you have successfully completed your order you will see an ‘Order Confirmed’ screen with your order reference number. You will receive an order confirmation email and the order will also appear in your account area. When your order ships you will receive a shipping email and the status of your order in the account area will update.

If you believe you placed an order but it isn’t appearing in your account please email customer@aspireonlineretail.com and a member of the team will be happy to help.

All completed orders are held in your account area. You will also receive an email notification from us confirming your order has successfully received. The account area will also hold all previous orders.

If you have just placed an order and want to change the delivery address then  please email customer@aspireonlineretail.com as soon as you can and we may be able to help.

Please email customer@aspireonlineretail.com your order number and new shipping address and we will do our best to change the order before it is dispatched.

If your parcel has already been dispatched, unfortunately, it is too late to make changes to your address. In cases like this, we are unable to take any action until the package is returned to us. Once we receive the order back we can arrange shipping to a new address.

We may need to make an additional charge to re-dispatch the parcel.

Please kindly note that your email may be read after an order is dispatched and we will be unable to action any change.

If your order has already been dispatched it will be to late to make any changes to your order. If you require to add any new products to your order then simply create a new order.

If you need to make any changes then send an email to customer@aspireonlineretail.com advising you want to make changes to your order and we will place the order on hold and make any changes on your behalf and this can only be actioned if your parcel has not been dispatched.

If your order value increases we will need payment for the difference before the order is dispatched. If the value decreases will refund the difference back to you within 5 – 7 working days.

Please kindly note that your email may be read after an order is dispatched and we will be unable to action any change.

If you would like to cancel an order we will need to be notified as quickly as possible that you no longer want the items. We usually dispatch orders within 24 hours. If we are contacted after this time we cannot always cancel the order before it has been dispatched. Please also note that cancellations are not guaranteed as your order may of been dispatched before we get chance to read your cancellation request.

Please contact us by sending an email to customer@aspireonlineretail.com, complete with your order number and we will do our best to cancel the order.

If your order has already been dispatched, you can still cancel the order by returning the items to us, providing they are unopened and in a re-saleable condition. You have 30 days in which to do this.

You can apply your discount code when in the Checkout area of the website. There is an alert box on the top of the checkout page, click and insert the applicable code here and hit ‘Apply’. This will update the cart value automatically for you.

We only send parcels that have tracking information and will provide you with the tracking numbers once your order has been dispatched.

Tracking numbers are usually provided after orders have been dispatched and may appear in your account 24 hours after we have dispatched your order.

At present we only delivery to UK Mainland.

If you are based outside the UK and would like to place an order then please send an email to customer@aspireonlineretail.com providing your country and the products you are interested in and will advise further.

Delivery is usually within 3 – 5 working days. A majority of orders arrive a lot sooner than this, but please do allow upto 7 working days.

There are some products that can take 8 – 10 days to be delivered due to their location and type of product such as live plants.

All our product pages contain a estimate delivery between date which will give you a rough idea of the delivery timescale.

All orders are dispatched within 48 hours (Monday – Friday) and in most cases the next working day.

Orders placed on a Friday are usually dispatched the following Monday.

Orders placed on a Saturday or Sunday are dispatched the following Monday.

Orders placed on a Bank Holiday orders are dispatched next working day.

Our aim is to dispatch orders as quick as possible.

The exception to the above is our live plants which can take 5 business days to be dispatched due to the preparation work involved.

If you have not received your items you must let us know within 10 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers.

Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.

We are regularly monitoring stock levels and we have a 99% accuracy rate. However, we do sale products on other platforms aswell which can cause discrepancy with stock levels but we do run a stock level report everyday and update levels as we need to.

Occassionally we do oversell more than what stock we have immediately available.

Should a product you’ve ordered become out of stock we will send you an email with options which could include placing the out of stock on back order, refund for the missing product or offer an alternative which is of a similar price.

We have a constant flow of stock entering and leaving our warehouses. if for some reason one of your ordered products become out of stock and we have a delivery date of when the manufacturer is due to deliver more stock we will contact you to inform you that your order has been placed on back order.

We can dispatch any products in stock and dispatch the back ordered item seperately and will keep you informed of the progress of any back ordered products.

Alternatively we can also refund the item should you decide wanting not to wait or we can offer a alternative for you.

Yes! PayPal is our main merchant in processing debit and credit card payments,

PayPal is one of the world’s most trusted online and secure merchants where you can pay for your purchases using all major debit and credit cards with payments processed on the  PayPal platform.

The PayPal option will show during the checkout stage where you’ll be asked to log into PayPal to make a payment and then return back to our website.

AspireBargains.com does not have access to any of your paypal stored data and when signing into paypal you will sign in directly to the paypal website to make any payment. We do not see any of your paypal access details.

PayPal is a very secure and trusted online merchant that provides payment solutions for hundreds of thousands of businesses including online stores.

You can also still use PayPal even if not registered with them and just need to follow the instructions during the checkout process.

Here are some ideas worth looking into:

1. You could try to pay using the PayPal payment option instead; you do not need a PayPal account to do this and they do accept credit and debit cards. Or you could try using a different pc/tablet/phone or re-starting your home modem router if you are confident and it is safe to do so as this may refresh your IP Address.
2. If, having entered your credit or debit card details and Verified by Visa or MasterCard SecureCard password, you receive a message that your password is incorrect then please refer to your card issuer for instructions on re-setting your password.
3. You can now pay by PayPal without having a PayPal account and without having to use an existing PayPal account.
4. Check that you have entered the card details correctly and that the billing address you have entered matches the billing address for that card.
5. Check that your card has not expired, been cancelled by you or blocked by the anti-fraud department of your card issuer.
6. Check that you have enough funds on the card.
7. Your credit or debit card issuer will be able to help you if the payment was declined by them.

If you are still having issues then select the BACS payment method where you transfer funds accross and will email you an invoice for your order.

Alternatively, be free to send an email to customer@aspireonlineretail.com and will try our best to assist you.

If your order is on hold this could be for a number of reasons:

• You have contacted us and requested a change with your order and we have put on hold to ensure the order isn’t dispatched whilst making any change.
• You have paid by BACS and we’re waiting for payment to clear and the hold will be manually released by a member of our team.
• There is a payment or stock issue with the order.

If your order has automatically been put on hold a member of our team will investigate the issue and send you an email if we need any extra information or if there is an issue.

You are free to email customer@aspireonlineretail.com if you have any questions.

Payment can also be made via BACS where you transfer the funds from your designated bank account to Aspire Online Retail’s bank account.

You will be provided with this option during the checkout stage and once this option is selected will email over an invoice which will provide the bank details.

Your order will automatically be put on hold and once payment is cleared we will clear the hold and process the order ensuring your ordered goods will be posted out within 1 working day.

It is also important to quote your order number when sending over payment so we can accurately match the payment.

Please do print and keep any confirmation messages you receive on your banking screen to verify that payment has been made.

BACS payments usually appear in our account within 2 hours and we aim to dispatch all orders with cleared payments within 24 hours (1 working day).

Please also include your telephone number within your account on Aspirebargains.com so we can contact you in case we need to verify anything.