Should you need to get in touch with us then please send an email to

We usually reply back to emails within 24 – 48 hours, 7 days a week.

To help us with your enquiry please provide:

  • Your Name.
  • Your Order Reference Number.
  • Details of what we can assist you with.

If you are contacting us due to receiving a damaged, defective product then please also include photos which helps to speed up the process in resolving any issues.

Delivery Issues

If your order has not arrived by the advertised date and / or you notice that the tracking of your order has not moved for a few days and you would like us to look into this then please email our customer service team – who will investigate.

For any parcels which are considered lost in transit we usually offer either a refund or a replacement to be sent.

Order arrived damaged

If your order arrived damaged then please let us know as soon as possible and provide photos of how the order was delivered and any photos showing the item damaged. Please remember to quote your Order reference number.

These can be emailed to

Refunds & Returns

If you need to contact us regarding a refund and return then please visit our Returns and Refunds page at

Response time

Our response time to all emails is usually 24 – 48 hours. Once you receive your first response from us your communication will be logged and regularly monitored until resolved. We aim to resolve all issues within 10 days of first contacting us.

Top Tip

Did you know you can contact us regarding your order by replying to an automatic notification you receive from us?

For every order that is placed on you will receive processing and dispatch notifications and to save emailing us your details you can reply back to the emailed notification you received and any responses will be diverted to our customer service team.

Please do also include any supporting photos and as much information as possible when getting in touch which will help to speed up any resolutions.